Refund policy

Last updated: November 3, 2026

Our 30-day money-back guarantee

Try The Stride Flow for 30 days. If it is not right for you, return it within 30 days of the delivery date and we will refund the price you paid for the product. Standard shipping within the United States is free, so there is nothing to refund there. If you paid for shipping (international shipping, or express shipping in the United States), we refund it only when the return is because of a defect, damage, or a mistake on our part. If you change your mind, the shipping you paid is not refunded. Import duties and taxes that customs charge when your package is delivered are paid to the carrier or customs and are not refundable by us.

Who pays for return shipping

  • If there is a problem with your order, we pay. If your unit is defective, arrives damaged, is not what you ordered, or we sent the wrong item, we email you a prepaid return label. It costs you nothing to send it back.
  • If you change your mind, you pay. If you decide The Stride Flow is not for you, you pay the postage to send it back. We refund the full product price. The postage you paid is not refunded.

How to start a return

Email support@myrecoveryedge.com with your order number within 30 days of delivery, and tell us whether you are returning it because of a problem or because you changed your mind. For a problem, please include photos or a short video. We will reply with return instructions. For a problem, they include your prepaid label. For a change of mind, they include the address to send it to. Please do not send anything back before you hear from us.

What to send back

Return the unit with everything that came in the box: the USB-C charging cable, the quick start guide and the carry pouch. The original box helps protect it in transit.

Used units are accepted, because this is a trial. We may reduce the refund if the unit is damaged, altered or missing parts.

Sending back a change-of-mind return

Use a tracked service and keep your tracking number. A return you ship yourself is your responsibility until it reaches us. We email you when it arrives.

When you get your refund

We email you once we receive and inspect your return. Approved refunds go back to your original payment method within 5 to 7 business days. Your bank or card company may need extra time to show it. If you paid in a currency other than US dollars, we refund you in that currency, and the US$ amounts in this policy apply at the exchange rate used when you paid.

Returning one leg from a pair

The pair price of US$299 applies only when you keep both units. If you return one leg from a pair, the US$99 pair discount no longer applies to the leg you keep, so your refund is what you paid minus the regular US$199 price of the leg you keep. For example, if you paid US$299 for a pair, keep one leg and return the other, your refund is US$100. If you return both legs, you get the full US$299 back. For a change-of-mind return, you pay the postage for each leg you send back.

Ordered the wrong leg?

Each unit is made for one leg, Right or Left. If you ordered the wrong side, email us within 30 days of delivery. This counts as a change-of-mind return, so you pay the postage to send the first unit back. You can return it for a refund and order the other side, or ask us to exchange it. Standard shipping on the new unit is free.

Damaged or defective items

If something arrives damaged or stops working, email us right away with your order number and photos or a short video. We will send a prepaid return label and replace the unit or refund you. Please report damage from shipping within 14 days of delivery, as described in our shipping policy. After the first 30 days, problems with the product are covered by our 1-year limited warranty.

What we cannot take back

  • Returns requested more than 30 days after delivery.
  • Units damaged by misuse, water or liquids, or changes to the product.

Cancelling an order

We can cancel an order that has not shipped yet. Email us as soon as you can.

Your legal rights

This policy does not limit any rights you have under consumer protection laws.