Shipping policy
Last updated: November 3, 2026
Thank you for shopping with My Recovery Edge. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Where we ship
We ship to most countries around the world. If your country is not offered at checkout, we cannot ship there at this time. Some countries restrict the import of products that contain lithium batteries. If we cannot deliver to your address, we will contact you and refund your order in full.
What shipping costs
Standard shipping within the United States is free. Express shipping is available at checkout for US$14.99 on eligible US orders.
For orders outside the United States, the shipping cost is shown at checkout before you pay. It is a flat rate for your region, shown at checkout in your local currency (for reference, the rates in US dollars are listed below), and it is the same whether you order one unit or a pair:
- Canada: US$25
- United Kingdom: US$35
- European Union: US$40
- Australia and New Zealand: US$55
- All other countries we ship to: US$65
These rates may change. The price shown at checkout is the price you pay. International orders go by standard shipping only.
Processing and tracking
We process orders within 1 business day of receiving them. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday are processed the next business day.
When your order ships, we email you a tracking number and link. Tracking can take a little while to update after you receive the email.
Delivery times
How long delivery takes depends on your address and the carrier, and the tracking link shows the latest estimate. Orders in the United States ship with USPS. International orders usually arrive 1 to 3 weeks after they ship, and customs checks can add more time. Any delivery date shown at checkout is an estimate, not a guarantee, and starts once your order ships. Express shipping, where offered, uses a faster service than standard.
Duties, import taxes and customs
For orders to the United Kingdom, the European Union, Canada, Australia, New Zealand and many other countries, we calculate import duties and taxes at checkout where available and show them as separate lines before you pay. They are not included in our product prices or shipping costs. They are set by your country and may change.
If your country's duties and taxes are not collected at checkout, they may be charged when your package arrives. In that case you pay them to the carrier or to customs, and we cannot refund them. Please check your country's rules before you order. If a package is refused or the charges are not paid, it may be returned to us, and we will contact you about next steps.
Taxes
Sales tax is calculated at checkout where it applies.
Prices and currency
Prices are shown in US dollars unless your country can see prices in its own currency. Where we show your local currency, the amount is converted from US dollars at the exchange rate on the day you buy, and rounded, so it can change from day to day. The total shown at checkout is the amount you pay. Your bank or card company may add its own currency conversion or foreign transaction fees, which we do not control.
Your address
Please check your shipping address at checkout. If it needs to change, email us as soon as you can. We can only change an address before the order ships. If a carrier returns a package because the address was wrong, we will contact you to arrange sending it again, and extra postage may apply.
Changes and cancellations
Email us as soon as possible if you want to change or cancel an order. We can help until the order ships. After that, you can use our returns process.
Lost, late or damaged in transit
If your package is lost, badly delayed or arrives damaged, email us within 14 days of the delivery date shown in your tracking, or within 30 days of the ship date if it never arrives. Include your order number and, for damage, photos of the box and the product. We will work with the carrier and send a replacement or refund you.
Questions
Email support@myrecoveryedge.com.